Support Schedule Tech Request Form   Click Here for Technicians' Support Schedule Click Here to log in to SchoolDude

Please be advised that all issues should be reported using SchoolDude.  Emergencies, such as E-mail, Internet, or other services being unavailable should be directed to your Building Principal, who then contacts Dr. Joanne Mullane.

Technology Support Request Process

Go to the following URL: http://www.myschoolbuilding.com/myschoolbuilding/itdgateway.asp?acctnum=174042379

This will bring you to a welcome screen for our district. Enter your email address and click Submit.

After entering your email you will be taken to the Hopatcong Borough Schools Technology Requests page. It is broken down into a series of “Steps” and will guide you through the request process.

• Step 1 will already have your first and last names as well as your email address filled in the proper fields.

• Step 2: Select Location (which school) and Area (classroom, gum, etc.) from the drop-down boxes and enter the room number (if applicable). Check “Yes, remember my area entries for my next new request entry” if you want those entries to be remembered the next time you enter a request.

• Step 3: Click the icon that best matches your problem (i.e. Account, Computer, Printer, Password Reset, etc.)

• Step 4: Enter a brief description of the problem.

• Step 5: Enter the time that the room/device will be available for a tech to work on it. Putting in a time range will be helpful: “Between 10am and 2pm” or “After 10am”, etc.

• Step 6: Allows you to attach a file to the request. This is optional.

  • To add an attachment you need to click on the “Attach New File” link.

  • In the new window that opens type in a description for the file you’re attaching

  • Click “Browse” and select the file to attach.

  • Click “Submit” to attach the file to the request.

• Step 7: Enter the submittal password.  If you do not know this password, please contact your main office.

• Step 8: Click the “Submit” button

Emergency Technology Support