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Getting Technology Help & Support:

Emergencies of any kind should be directed to your Building Principal.  They can get in touch directly with a technician.

Tech Leaders
HMX Melissa Billowitz Blog
TT Danielle Kovach Blog
DA Kristine Mendyk
Tanya Pagano		 Blog
MS Catherine Giugliano  
HS Ken Olsen
Patricia Paugh		  

Tech Leaders

One or two Tech Leaders have been designated in each building.  If you have a question on how to use a piece of software or need help integrating technology into your lesson, Tech Leaders are your first line of support!  Your tech leaders are listed on the right.

HBS Tech Tips

Tech Tips is the Technology Department's blog with helpful advice on how to perform everyday tasks.  Simply go to http://www.hopatcongschools.org/technology/tips/.

SchoolDude

When the above two options don't help, send in a SchoolDude request.  To submit a SchoolDude request, go to http://www.myschoolbuilding.com/.

If you need help with submitting a SchoolDude request, we have provided step-by-step instructions below. These instructions are also available on page 8 of your 2009-10 Technology Handbook.

Please be advised that all issues must be reported using SchoolDude.

Technicians are scheduled in different buildings on different days.  Although it is not a guarantee, we should be present in your building at some point on the day we are scheduled there.  To view our schedule, please click here.
 

Technology Support Request Process

Go to the following URL: http://www.myschoolbuilding.com/myschoolbuilding/itdgateway.asp?acctnum=174042379

Enter your email address and click Submit.

After entering your email you will be asked to confirm your account information and who you are.  Click the YES button to proceed.

Note: It is possible at this point that you see the Facility Request page.  Please make sure if you do, that you change to the IT Request page by clicking on the tab at the top of the screen labeled IT Request.

Next you will see the Hopatcong Borough Schools Technology Requests page. It is broken down into a series of “Steps” and will guide you through the request process.

  • Step 1 will already have your first and last names as well as your email address filled in the proper fields.

  • Step 2: Select Location (which school) and Area (classroom, gym, etc.) from the drop down boxes and enter the room number (if applicable). Check “Yes, remember my area entries for my next new request entry” if you want those entries to be remembered the next time you enter a request.

  • Step 3: Click the icon that best matches your problem (i.e. Account, Computer, Printer, Password Reset, etc.)

  • Step 4: Enter a brief description of the problem.

  • Step 5: Enter the time that your, the room and/or the device will be available for a tech to work on it. Putting in a time range will be helpful: “Between 10am and 2pm” or “After 10am”, etc.

  • Step 6: Allows you to attach a file to the request. This is optional.

    • To add an attachment you need to click on the “Attach New File” link.

    • In the new window that opens type in a description for the file you’re attaching

    • Click “Browse” and select the file to attach.

    • Click “Submit” to attach the file to the request.

  • Step 7: Enter the submittal password.  If you do not know this password, please contact your main office.

  • Step 8: Click the [Submit] button.